Why is having a consistent brand voice important?
One term that gets thrown around quite a bit in social media best practice advice is 'authenticity'. Experts highlight the need for your brand to have an ' authentic ' voice, to have an 'authentic' and real presence through your social media profiles. This is definitely true, authentic is the way to go, but what does that term actually mean? how do you develop an authentic voice for your brand? here are three things to keep in mind when establishing your brand voice, in order to communicate with authenticity: 1. Understand your brand mission this is the seed from which your social media presence can grow - you have to understand who your brand is, what your brand does and what its mission is in order to guide how you interact on social platforms.
In a crowded world of communications, your voice distinguishes you. When engaging with your audience, internally or externally, it’s the critical feature that makes you stand out. That’s true for a brand too, where its voice represents its identity. Brand voice is the essence of who a brand is and what it represents. How to find your brand voice in the age of social media, portraying a humorous and animated tone may sound enticing; however, it is important to remember that your brand voice must be true to your organization’s roots. There is no one-size-fits-all solution. “establishing a brand voice is a deliberate process,” said amy lefebre, tr’s senior director of west michigan.
Creating consistency across all platforms is key for brand recognition, which is why it’s important to develop some brand guidelines centred on voice and tone that everyone can implement and follow. Even if you’re not in direct competition with other businesses in your field, analysing what other brands are doing can be helpful in figuring out how best to position yourself within that community.
Your brand voice describes how your brand writes and speaks consistently over time. It's the words and phrases you choose to communicate with your audience—from your blog posts to your website copy, social media captions, video scripts and brochure copy. Most of us have a way of speaking and writing that is unique to us—this is our voice. A clear and compelling brand voice will showcase your personality and will help your message to cut through the marketing clutter to make a bigger impact. It can define your brand even when it's not accompanied by your logo or brand visuals.
How to build a compelling brand voice
You probably don’t talk to your grandmother the same way you talk to your best friend. The same goes for your customers. If you haven’t already, consider building an archetype or consumer persona. Making your target consumer as human as possible will help you decide how to talk to them. It’s helpful to know where this person lives, what they do for work, and what they do in their free time. But try to dig deeper. Pinpointing their concerns, what they care about, and what they want will help you narrow down your brand voice.
I guess the above section should already explain that concept pretty well. But in case you need some more reasons, let me add some bullet points (an article needs bullet points, right?) a distinct brand voice: helps you stand out from other companies like you. I hate to break it to you, but (almost) anyone can create a similar product or service. But they can’t really copy your brand’s personality. And your voice can be your market differentiator, helping your brand personality shine through. Is an important part of a brand’s content strategy, helping you write and publish consistent content across all marketing communication channels.
Let’s break this down real quick. Your brand’s voice is essentially the personality that your brand takes on. And this is communicated through the content you create. Yes, every piece of content from a social media post, to an email newsletter, to a blog post. When you have a distinct brand voice, it helps with recognition online and allows you to stand out from the crowd. Because the internet is such a busy place, this is crucial if you want to get noticed and make an impact on someone. It’s your unique voice that will help you resonate with your target audience.
Because your company belongs to the health and wellness industry, does it have to be serious? humour has the power of memory recall and gets more attention which allows your business to stand out. However, humor also has the risk in brand communication ****that can backfire. It could leave your audience with a lack of seriousness and eventually unprofessionalism. Although a serious brand voice can build credibility and nurture trust, it may not be able to connect on an emotional level. Besides, it may also spread a sense of tension. So, is there any midway? yes. Instead of sounding funny or serious, you can opt to sound ‘fun and friendly.
Social media brand voice examples
Cast a wide net – gather every type of content , from videos to web pages and e-books to social media. Now, cast a critical eye on the content. Which examples could have come from any of your competitors? set those aside. Whittle your examples to a small group of pieces unique to your brand – examples of the brand voice you want to embody. Print and put these examples on a whiteboard, grouping together.
Your brand’s voice should echo across every outlet and sound exactly the same. If you present a certain persona at a networking event that is different from online, you’re going to give off a negative impression. Customers want to be assured that your brand’s message is uniform. Being consistent doesn’t imply having a formula. It can be as simple as inserting your logo on every profile, marketing material, and video you upload or ensuring that your social media team uses the same industry terms across every conversation and piece of content. In other words, pick a brand voice (humorous, instructive, etc.
Business transactions are no longer about logical reasoning and decision making. The truth is that these days consumers buy things from brands that they emotionally connect with. They seek authentic brands with a clear purpose, mission, voice, and tone. By developing these features, you will be able to reach and connect with your audience. Every brand has a story that makes it what it is today, the question is how do we communicate it to the audience? here are a few steps to help your brand to find an authentic social media voice and tone, and why it is vital to do so.
How do your competitors talk to their (your) audience? what’s their tone of voice; do they even have one? if you read through their blog content and/or social media posts and start to feel like you can “envision” who the brand is after 10 minutes, chances are that they are using some sort of defined brand voice. Now, ask yourself if their brand voice(s) matches your industry. Should you take a similar approach to talking with your audience, or is it an inappropriate match to your own brand mission? you can scope out the comments on their social media pages to get an idea of whether their voice is landing with their audience or falling flat.
Become a better social marketer.
Consumers’ trust in brands is at an all-time low, and the social media sector has a lot to answer for. Why? because while social media channels offer marketers endless opportunities to reach new and existing customers, to users, they’re places that are dominated by ‘influencers’, sponsored content, fake followers, fake news and fake likes. So it’s hardly surprising that customers are losing faith and switching off. People are increasingly looking for content from sources that they can trust, so how can marketers gain the loyalty of today’s savvy and cynical consumers? one solution involves being able to demonstrate ‘authenticity’ with your social media presence.
Don’t fall for any schemes that claim to build your following overnight. If it seems too good to be true, it probably is. If you try to grow your social presence too quickly, you are likely fall prey to strategies that are only valuable on the surface. These kinds of tactics don’t actually help you meet your goals or authentically connect with your audience. The only truly effective way to build a sustainable presence is through slower, organic growth. Downloadable resource: the b2b marketer’s guide to social media success.
By nana ogburn | october 18, 2022 oftentimes, b2b brands underestimate the importance of having a well-developed social media tone of voice. Social media might seem “too casual” for a b2b brand and thus not a worthwhile investment. But at the end of the day, we’re still marketing to people, and what better way to connect with people organically than through social media? eighty-three percent of b2b marketers turn to social media as a business solution, using it to generate leads, research other brands and deliver customer service. If that is not convincing enough, eighty-four percent of c-level and vp-level buyers are influenced by social media when making purchasing decisions.
Measure the ROI of your social media
In order to make the case for employer branding and measure the impact of eb, defining clear goals is a crucial part of every employer branding strategy. Some of the most common employer branding goals include: increase the number of high-quality candidates increase traffic to the career site increase engagement on eb-related social media posts reduce time and cost per hire boost employee engagement with employer branding initiatives increase the number of job referrals improve candidate experience and nps improve the offer acceptance rate reduce application drop-off rate increase glassdoor ratings.
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